The Joint Commission

The Scope of Complaint Evaluation

The Joint Commission encourages anyone who has concerns or complaints about safety and quality of care to first bring those concerns or complaints to the attention of the health care organization’s leaders. That will often lead to a more immediate resolution of the matter. 

Matters concerning billing, insurance, payment disputes, individual personnel, or labor relations issues are not within The Joint Commission’s scope. Also, The Joint Commission does not review complaints of any kind from unaccredited organizations.