Your Rights When Reporting a Complaint
Individuals reporting a complaint may choose to remain anonymous, or provide their name and contact information. Providing a name and contact information enables The Joint Commission to inform the individual about the actions taken in response to the complaint, and also allows The Joint Commission to contact them should additional information be needed.
It is our policy to maintain the confidentiality of the identity of any individual filing a complaint and not disclose anyone’s identity to any other party. However, it may be necessary to share the complaint with the subject organization in the course of a complaint investigation.
In addition, Joint Commission policy forbids accredited or certified organizations from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.
How to Submit a Complaint
Summarize your complaint in no more than two pages. Be sure to include the name, street address, city, and state of the accredited health care organization you are filing a grievance against.
You may submit your complaint to The Joint Commission in any of the following ways:
- Online: jointcommission.org/report_a_complaint.aspx
- Email: complaint[at]jointcommission[dot]org
- Fax: 630-792-5636 (Attn: Office of Quality Monitoring)
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
For more information, call The Joint Commission’s complaint hotline at
800-994-6610, Monday through Friday, from 8:30 a.m. to 5:00 p.m. Central Time.