This information will help you make decisions in an emergency situation and let you know what to expect as a patient in The Emergency Department.
When to Call 911
It can be hard to determine whether you should call 911 or get yourself or a loved one to the hospital on your own during a medical emergency. If you’re unsure, it’s always better to call for an ambulance. You should always call 911 if you or a loved one has these symptoms:
- Pain or tightness in the chest
- Sudden, severe headaches; vision problems; sudden weakness; numbness; trouble speaking
- Uncontrolled bleeding
- Breathing difficulties
- Major bone fractures
- Drug overdose
- High fever associated with difficulty breathing
What to Expect in The Emergency Department
When you arrive at The Emergency Department, you will be assessed by the triage nurse who will identify your condition and determine how quickly you should be seen. You may be asked to wait for a brief period before being escorted into the treatment area. At times, people who arrive after you may be seen first if they have more severe injuries or illnesses. Our goal is to provide high-quality, compassionate care as quickly as possible to every patient.
Frequently Asked Questions about The Emergency Department
Q: How do I determine if I need to come to The Emergency Department?
A: If you are having a medical emergency, or a medical issue that requires immediate attention, then come to The Emergency Department.
Q: What is the best time to come to The Emergency Department?
A: The Emergency Department is open 24 hours a day, 7 days a week. The best time to come is when you need emergency care.
Q: Can I make an appointment to come to The Emergency Department?
A: The Emergency Department does not accept appointments.
Q: How long can I expect to wait?
A: Our 30-Minute ER Service Standard provides for all patients to be seen by a professional health care provider within 30 minutes of their arrival.
Q: When will I leave The Emergency Department?
A: Your Emergency Department physician will review test results, your response to treatment, and other factors to determine when you may safely leave. If it is determined that you need further treatment or observation, you may be admitted to the Hospital.