Treat one another as professionals deserving courtesy, honesty and respect.
Avoid last-minute requests and offer to help fellow employees whenever possible.
Cooperate with one another. Don’t undermine other people’s work; praise.
Do not chastise or embarrass fellow employees in the presence of others.
Address problems by going to the appropriate supervisor. Be a team player.
Empowerment
Take pride in this organization as if you own it. Accept the responsibilities.
Adhere to policy & procedures. Live the values of the organization.
Reward and recognize excellence.
Communication
Listen to customers. Be courteous. Don’t use jargon. Keep patient informed.
When someone appears to need directions, escort that person to his or her destination.
Know how to operate the telephones in your area. Provide the correct number before transferring a call. Get the caller’s permission before putting him or her on hold and thank the caller for holding.
Answer calls within three rings. Identify your department and yourself and ask, “How may I help you?”
Appearance
Be clean and professional.
Follow dress code policies and wear your identification badge correctly at all times.
Pick of litter and dispose of it properly. Clean up spills and return equipment to proper place. (Safety First).
Responsiveness
All employees are responsible for answering call lights.
Anticipate patients’ needs so they will not have to use their call lights.
Respond empathetically to patient expressions of emotion. Notify the patient when you will return.
Always thank customers for waiting and apologize for delays.
Report all accidents or incidents promptly.
Correct or report any safety hazard you see.
Excellence in Service
Excellence of the highest degree with respect to the care of our patients will be our daily objective.
“Making Nyack Hospital choice #1 for healthcare in our community”
“Striving for 5” in all we do, every minute of every day to assure we are providing the highest levels of satisfaction.
Working Together